- Shipping Info
Unless otherwise agreed, delivery will be made, subject to change, from The Weevil Neighbourhood warehouse to the delivery address provided by the customer. Additional costs which arise because the customer or another person willing to accept the delivery is not present at the delivery address supplied at the time of delivery will be incurred by the customer.
Packages are generally dispatched within 5 days after receipt of payment and are shipped via Deutsche Post / DHL - usually without tracking and insurance. If you prefer delivery with tracking or insurance an additional cost will be applied, so please contact us before choosing this method. Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. By choosing an insured shipment you agree to share the costs of compensation in case the shipment is lost or damaged. Independently from the chosen delivery method The Weevil Neighbourhood bears no risk of loss in the course of transit, which means that The Weevil Neighbourhood is free of any liability once the goods to be delivered are handed over to the person making the delivery.
During the order process, when you confirm your order and in the delivery confirmation we state the binding postage costs that will be due for the delivery option you have selected. The Weevil Neighbourhood points out that any information on delivery times on our website is non-binding.
Should The Weevil Neighbourhood ascertain when processing your order that certain goods you have ordered are no longer available, we will inform you of this by email.
The customer will incur the costs of postage. These are calculated based on weight, delivery destination.
The customer shall also incur any other costs that arise through the delivery of the goods, in particular taxes and duties on orders from outside of the EU.
Under German law (§ 19 Abs. 1 UstG) a small business such as The Weevil Neighbourhood is not required to include VAT in its invoices. Prices are final prices.
- Return Policy
You may cancel your declaration to conclude a sales contract within a period of one month in writing (e.g. by letter, e-mail, facsimile) or - if the item is placed at your disposal prior to the expiry of this period - by returning the goods. The period shall commence upon receiving this notification in writing, however, not prior to the delivery of the goods to the consignee (in the case of recurring delivery of similar goods, not prior to the delivery of the first part delivery), nor before thefulfilmentof our duties to furnish information pursuant to Article 246 § 2 in conjunction with § 1 Para. 1 and 2 of the Introductory Law to the German Civil Code (EGBGB) as well as our duties pursuant to § 312e Para. 1 Cl. 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 EGBGB. The deadline is deemed to have been observed if the notice of cancellation or the item was sent in a timely fashion. The notice of cancellation must be sent to: Martin Heinze, Bödikerstr. 1, 10245 Berlin, firstname.lastname@example.org
In the event of an effective cancellation, any payments received by either party must be returned and where applicable any benefits received (e.g. from interest) are to be surrendered. If you are unable or only partly able to return the product/service received or are only able to return it in a deteriorated condition, you may where necessary be under obligation to pay us compensation. This shall not apply if the deterioration of the goods is exclusively attributable to their examination - as would have been possible for you in a shop. You must not provide compensation for the loss of value of the merchandise (depreciation) arising from regular use of the merchandise. Goods capable of being sent by parcel post should be returned to us at our risk. You shall incur the cost of returning the goods if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed EUR 40 or where - in the case of more expensive goods - no consideration or a contractually agreed partial payment has been rendered at the time of cancellation. Otherwise the return consignment is free of charge. Goods that are not suitable for consignment by parcel post shall be collected. Obligations to refund payments must be met within 30 days. The deadline shall commence for you on the date you sent the notice of withdrawal or the item. For us it shall commence upon its receipt.